Return and Refund Policy — Imteefy Rakhi

Effective Date: August 22, 2026

At Imteefy Rakhi, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or refund in accordance with this policy.

Return Eligibility

You may request a return within 7 days of receiving your order, provided that the product meets the following conditions:

• The product must be unused and unworn.
• The product must be in its original condition.
• Original packaging, tags, accessories, and inserts should be retained.
• You must provide valid proof of purchase or order details.
• The product must not be personalized or customized unless it is defective or incorrect.

Return eligibility is subject to inspection and approval by Imteefy Rakhi.

How to Request a Return

To request a return, contact us at:

Email: support@imteefy.xyz
Phone: +91 70795 74591

Please provide your order number, product details, reason for return, and clear photographs or videos where applicable.

Products sent back without prior return approval may not be accepted.

If your return request is approved, we will provide instructions regarding the return process and applicable shipping arrangements.

Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If you receive a product that is:

• Damaged
• Defective
• Different from the product ordered
• Missing parts or accessories

please contact us within 48 hours of delivery with your order number and clear photographs or an unboxing video.

We will review the issue and, where the claim is verified, provide an appropriate resolution such as replacement, refund, or another suitable remedy.

For delivery-related damage claims, an unboxing video may be required to help us verify the condition of the package at the time of delivery.

Non-Returnable Products

The following products may not be eligible for return:

• Personalized or customized Rakhis
• Products made specifically according to customer instructions
• Used or worn products
• Products without original packaging or tags where applicable
• Products damaged after delivery due to misuse
• Products altered or modified by the customer
• Products purchased as part of a final-sale or non-returnable promotion
• Gift cards, where applicable

Seasonal Rakhi products may also be subject to special return conditions disclosed on the product page or at checkout.

Exchange Policy

We may offer exchanges for eligible products subject to availability.

If the requested replacement product is unavailable, we may offer an alternative product, store credit, or refund where applicable.

Exchange requests must meet the eligibility requirements of this policy.

Return Shipping

If the return is due to an incorrect, defective, or damaged product confirmed by Imteefy Rakhi, we may provide an appropriate return solution depending on the circumstances.

For returns requested for reasons such as change of mind, incorrect selection, or other customer-related reasons, return shipping charges may apply and the return may not be accepted.

Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to the original payment method or through another appropriate method, depending on the payment method used for the order.

Refund processing may take up to 7–10 business days after approval. Additional time may be required by banks or payment providers to reflect the amount in your account.

For Cash on Delivery orders, we may require valid bank account or other payment details to process an eligible refund.

Refund Deductions

Where applicable, the refund amount may exclude non-refundable charges such as shipping fees, return shipping charges, or other applicable costs, subject to the reason for the return and applicable law.

No deduction will be made where prohibited by applicable consumer protection laws.

Order Cancellation

Cancellation requests are governed by our Cancellation Policy.

Once an order has been processed, packed, customized, or shipped, cancellation may no longer be possible.

Seasonal Orders

Rakhi orders are often placed close to the Raksha Bandhan festival. Customers are strongly advised to check the estimated delivery date before placing an order.

Once a Rakhi order has been dispatched, cancellation due to delayed delivery may not automatically qualify for a refund if the delay is caused by the courier, weather, public holidays, logistics disruptions, incorrect address, or other circumstances outside our reasonable control.

Contact Us

For questions regarding returns, refunds, damaged products, or exchanges, please contact us:

Imteefy Rakhi
Email: support@imteefy.in
Phone: +91 70795 74591
Address: 44-58/33/1, APHB Colony, Musi Nagar, Moula Ali, Hyderabad, Secunderabad, Telangana 500040, India

Important: Return eligibility may vary by product. Please always check the product page and applicable offer terms before placing your order. Nothing in this policy is intended to limit any rights available to consumers under applicable Indian law.